BIGBANG Cloud CX unifies WhatsApp, Messenger, Instagram and calls with CRM, automation and AI agents — one inbox for every customer conversation.
Unify WhatsApp, Facebook Messenger, Instagram and business calls with CRM, sales management, automation, booking and AI — one platform built for service-driven businesses, clinics and growing teams, brought to you by BIGBANG ITS, the authorized reseller.
BIGBANG Cloud CX brings WhatsApp, Facebook Messenger, Instagram messaging and business calls into a single workspace, so every conversation stays attached to the same customer.
WhatsApp Business Platform
Page messaging
Direct messages
Telephony integration
Channels bring the conversation in. These capabilities decide what happens next, so customer communication becomes a managed business operation rather than a set of chats.
Customer profiles with conversation history, notes, bookings, previous interactions and communication source.
Qualify leads, route them to the right team, and follow opportunities through to booking or sale.
Automate routing, assignment, follow-up and repetitive operational steps across the customer journey.
Calendar, services and resources with appointment workflows that run inside the conversation.
AI agents handle replies, qualification, routing, bookings and quality review using approved business data.
Customer messages arrive across WhatsApp, calls and social — with no single view Agents work from personal phones with no handover, history or accountability Missed follow-ups and slow responses lose leads before they convert Managers have no visibility into team activity or customer wait times
One organized inbox for every channel — WhatsApp, calls, web and more Shared workspace with assignment, notes and full conversation history AI handles first response and follow-up reminders automatically Live reports show response times, open threads and team performance
Unlike standard CRM tools, BIGBANG Cloud CX embeds AI directly into your workflows — handling replies, qualifying leads, routing conversations, managing bookings and flagging quality issues automatically. Every agent is configured around your approved business data and supports both Arabic and English.
Respond to customer questions using approved business data, including outside business hours.
Help customers choose services and available times, then confirm appointments end-to-end through WhatsApp.
Ask relevant questions to understand customer needs and direct each lead to the correct team.
Automatically route conversations to the appropriate department, employee or group based on context.
Answer common questions about services, prices, working hours, locations and policies without agent involvement.
Use approved company files and internal knowledge to provide accurate, knowledge-based responses.
Evaluate employee responses and suggest improvements to raise customer communication quality.
The essential tools teams need to organize customer communication, assign responsibility, manage bookings, run campaigns and understand performance.
Manage all customer messages and interactions in one centralized inbox instead of across different employees and devices.
Turn conversations into tickets, assign ownership, follow progress and close requests in an organized way.
Open, close, assign and track every customer thread from first contact to resolution.
View customer information, conversation history, notes, bookings, previous interactions and communication source.
Assign conversations, manage user permissions, monitor responsibilities and improve team accountability.
Add private notes inside conversations so employees can coordinate without sending them to the customer.
Forward a conversation with a mandatory note or share access with another employee when collaboration is needed.
Send approved campaigns, announcements, reminders and follow-up messages to selected customer groups.
Track response time, open conversations, closed tickets, campaign results, team activity and customer sources.
Identify tracked entry points such as WhatsApp campaigns, phone calls and other available customer sources.
BIGBANG Cloud CX tracks where customers come from, connects conversations to campaigns, and shows which marketing activity drives bookings or sales — so marketing decisions are grounded in real data, not guesswork.
Customer source tracking and campaign source analysis
Lead quality measured by campaign and channel
Conversion tracking from conversation to booking or sale
Retargeting customer lists built from interaction history
Marketing budget optimization using measurable results
BIGBANG Cloud CX gives decision-makers practical control over customer communication, team performance and marketing results — all from one centralized dashboard.
Reports and performance analytics
Conversation inbox and ticket management
Customer source and campaign performance reports
Customer profiles and team assignment
AI agent settings and user permissions
Calendar, booking, channel and campaign management
Patient booking, appointment reminders, missed-call handling and follow-up workflows managed over WhatsApp.
Never miss a lead. Qualify, assign and follow up on every inquiry from one workspace.
Faster response, lower ticket backlog and full conversation history per customer.
Manage customer communication across multiple locations from one unified platform.
✓ Higher conversion rate from inquiry to booking or sale
✓ Better customer experience across every touchpoint
✓ Faster customer response with AI handling routine inquiries
✓ Clear reports on team performance and customer sources
✓ Less manual work and repetitive follow-up tasks
✓ Better team control and conversation accountability
✓ Scalable operations as your team and volume grow
✓ Retargeting support using interaction and booking history
✓ Better campaign optimization from measurable results
Messaging usage, selected add-ons and Call Management are billed according to the commercial terms. Prices are in USD per month.
Unified ticket inbox and contact CRM Basic teams, assignment, internal notes and dashboard Campaign access with 10,000/month broadcast capacity Basic campaign reporting AI replies not included Call Management not included
Team and conversation management with CRM Calendar, booking, services and resources Broadcast capacity up to 80,000/month 2,000 AI written replies per month Call Management available upon request
Includes all Growth features 5,000 AI written replies per month AI booking assistant and campaign analytics Advanced routing and follow-up pipeline Advanced reports AI Employee Quality Report (add-on) Monthly optimization session and priority support
Advanced CRM and sales pipeline Business workflow automation across routing, assignment, bookings and follow-up Custom users, channels, branches, broadcast capacity and AI usage Custom integrations and reporting Dedicated account management Call Management quoted separately
BIGBANG Cloud CX implementation follows structured steps based on the approved business scope, channels, workflows and operational requirements.
Understand teams, services, channels, campaigns and the customer journey.
Create the company account, users, teams, permissions and initial configuration.
Connect WhatsApp, phone calls or supported channels within agreed scope.
Configure routing, tickets, departments, bookings, follow-ups and internal procedures.
Configure knowledge, replies, booking logic and routing rules.
Prepare operational, team, customer-source and campaign reports when data is available.
Test customer journeys, workflows, AI responses, bookings, tracking and notifications.
Train employees and managers to use BIGBANG Cloud CX effectively.
Launch the approved configuration and begin managing real customer interactions.
Monitor performance and improve workflows, automation and reports based on real usage.
Book a demo with BIGBANG ITS and discover how BIGBANG Cloud CX can help your team respond faster, manage better and convert more opportunities.
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Live prices from our client portal in Qatari riyals, with the US dollar price beneath. Orders are billed in QAR.
Tell us what you need and we will reply by email or WhatsApp within one business day.